Shipping & Returns
All packages are shipped from Denver, Colorado.
See bottom of the page for Return Request Form and Instructions.
We ship to anywhere in the world, with the exception of countries sanctioned by the US. (Currently: Balkans, Belarus, Burma, Côte D'Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe).
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Pink Heart Healing is not responsible for these charges if they are applied and are your responsibility as the customer.
All orders are processed and shipped within 1-3 business days unless delays are otherwise noted on our website.
Shipping charges for your order will be calculated and displayed at checkout. During checkout, you are able to choose your delivery preference.
Please make sure the shipping address is entered correctly as we are not responsible for non-delivery due to the address you provide. If an order is returned due to an incorrect address, we will contact you and work with you to best resolve the issue.
If you do not receive an Order Shipped notification, or see that your package is not moving between shipping points, please contact a member of our Customer Relations Team with your order # immediately to:
You will receive an email notification with tracking information once your order is fulfilled.
Damaged or Missing Items
We take every precaution to ensure your order arrives safely and securely. That being said, we cannot guarantee its condition once it leaves our facilities. If your order appears to have been damaged in transit, please contact us via email at firstname.lastname@example.org and be sure to include a clear picture of the item(s) in question, from multiple angles if possible.
Many of our products are fragile both physically and energetically, and we can assure you that when any of our products leave our hands they are wrapped and padded with the utmost care. We will assess damages individually and work to provide you with a return or refund accordingly.
If the return is approved, we will provide a shipping label for the return of broken or damaged items. We must receive the return within 14 calendar days after providing the shipping label. We will be notified when the return is delivered to the shipping facility. Shipping costs are non-refundable. Depending on where you live, the time it takes for your exchanged product to reach you may vary.
Sale items are not eligible for returns. However, if damage occurs during transit you have 3 days to contact us and get a return label. After 3 days we will no longer be able to accept the sale item.
Product Missing from Order
We take our time with the utmost care when packing and getting your order ready to ship out. Although we never want to forget putting in one of our magical products, it can happen. If products are missing please let us know and we will get them to you right away.
Returns & Exchanges
Items eligible for return include:
• Crystals (excludes Sale items, promotional items)
(All Sale Items and items marked 'Final Sale' cannot be returned or exchanged.)
Our Return Policy is valid for 14 calendar days. After 14 days from your purchase, unfortunately, we can’t offer a refund or exchange.
• Gift cards
• Downloadable software products (i.e.Classes)
• Sale ItemsBurnable times (sage, resins, etc)
• Items noted as Final Sale
Once your return is received and reviewed, we will send an email to notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed and a credit will automatically be applied to your original method of payment. Please allow up to 14 days for the credit to appear on your card.
We will provide a shipping label for return. We must receive the return within 2 weeks after providing the shipping label. We will be notified when the return is delivered to the shipping facility.
Shipping costs are non-refundable. Depending on where you live, the time it takes for your exchanged product to reach you may vary.
We’re here to help from 9am-4pm MST, Monday through Friday.