Policies
Shipping & Returns
Shipping information
All orders are processed and shipped within 1-3 business days unless delays are noted on our website.
All packages are shipped from Denver, Colorado. We ship all orders in Cardboard boxes or padded mailers to ensure safety. Shipping costs are non-refundable.
See bottom of the page for Return Request contact info and Instructions.
International Orders
We ship to anywhere in the world, with the exception of countries sanctioned by the US. (Currently: Balkans, Belarus, Burma, Côte D'Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe).
With our updated shipping options, you can now choose your preferred shipping carrier. While we recommend UPS for its reliability, DHL is the most cost-effective option for international shipments. With our new rates, international shipping costs is roughly $15-25, depending on the size and weight of your package.
To ensure a seamless experience, we now collect duty and import taxes during the checkout process. This fee, ranging between 10-20%, will be included at the shipping step and covers most duties and import taxes. Please note, however, that additional delivery charges may apply based on the destination country's policies. We can not combine international orders.
If you have any questions or concerns with the amount, please contact us at info@pinkhearthealing.com.
Standard Shipping
Our standard shipping method is through UPS Ground or USPS Priority Shipping, offering efficient 2-3 day shipping with included insurance for added peace of mind. You will always receive an email with your order number and tracking information.
Please note that UPS does not support shipping to P.O. Boxes. If you require shipping through a different carrier, kindly specify your preference in the order notes.
Our transparent shipping rates are as follows:
0 - 1 kg - $8
1.001 - 5kg - $12
5.001kg and up- $16
Missing Package
Please ensure the shipping address is entered correctly, as we are not responsible for non-delivery due to the address you provide. If an order is returned due to an incorrect address, we will contact you and work with you to best resolve the issue.
If you do not receive an Order Shipped notification, or see that your package is not moving between shipping points, please contact a member of our Customer Relations Team with your order # immediately to:
You will receive an email notification with tracking information once your order is fulfilled.
Your satisfaction is our priority, and we appreciate your understanding in our shipping methods. If you have any questions or concerns, feel free to reach out to us – we're here to help!
Damaged or Missing Items
We take every precaution to ensure your order arrives safely and securely. That said, we cannot guarantee its condition once it leaves our facilities. If your order appears to have been damaged in transit, please contact us via email at info@pinkhearthealing.com and be sure to include a clear picture of the item(s) in question, from multiple angles if possible.
Many of our products are fragile both physically and energetically, and we can assure you that when any of our products leave our hands they are wrapped and padded with the utmost care. We will assess damages individually and work to provide you with a return or refund accordingly.
If the return is approved, we will provide a shipping label for the return of broken or damaged items. We must receive the return within 14 calendar days after providing the shipping label. We will be notified when the return is delivered to the shipping facility. Shipping costs are non-refundable. Depending on where you live, the time it takes for your exchanged product to reach you may vary.
Sale items are not eligible for returns. However, if damage occurs during transit you have 3 days to contact us and get a return label. After 3 days we will no longer be able to accept the sale item.
Product Missing from Order
We take our time with the utmost care when packing and getting your order ready to ship out. Although we never want to forget putting in one of our magical products, it can happen. If products are missing please let us know and we will get them to you right away.
Order Missing
We take every precaution to ensure your order arrives safely and securely. That said, we cannot guarantee shipment from the carriers we use. If your order appears to have been lost in transit, We will work with you to determine the best option, and file a missing mail claim. Once that is determined we will move to next steps of replacement, refund, etc.
Returns & Exchanges
Items eligible for return include:
• Jewelry
• Crystals (excludes Sale items, promotional items)
(All Sale Items and items marked 'Final Sale' cannot be returned or exchanged.)
Returns:
Our Return Policy is valid for 14 calendar days. After 14 days from your purchase, unfortunately, we can’t offer a refund or exchange.
Non-Returnable Items:
• Gift cards
• Downloadable software products (i.e.Classes)
• Sale ItemsBurnable times (sage, resins, etc)
• Items noted as Final Sale
Refunds:
Once your return is received and reviewed in our email, we will send an email to notify you of the approval or rejection of your refund.
We may offer refunds or store credit for any of the above issues.
If your refund is approved, it will be processed, and a credit will automatically be applied to your original payment method. Please allow up to 14 days for the credit to appear on your card.
Shipping costs are non-refundable. Depending on where you live, the time it takes for your exchanged product to reach you may vary.
Contact Information
We’re here to help from 1pm-5pm MST Monday's and 10am-5pm MST, Tuesday through Friday. We are closed weekends.
Please email us at info@pinkhearthealing.com for shipping and return concerns or information, thank you!
